Each item from the FIEN collection is covered by a six-month guarantee upon receipt of a valid proof of purchase. This warranty applies to all parts of the world, regardless of where you purchased them.

Despite quality checks, your jewelry may show a defect after intensive use. This may be due to a product error, wear or misuse. If wear and / or breakage is due to incorrect use of the jewelry, the guarantee is not valid. See also Return & Jewelry Care.

When you have received your order in our webshop and this is unexpectedly broken or damaged, please contact us via info@fien.company within 48 hours after the delivery date.

If you are dissatisfied with our efforts despite our efforts, please contact us via info@fien-pb.nl. We will try to resolve your complaint as quickly as possible.

For more information read the General Terms & Conditions from FIEN Pura bellezza.